We are aware of the confidence you place in us, as well as our responsibility regarding the protection of personal data that you provide us with. That is the reason why we have drafted this policy. It aims to inform you of the type of information we collect when you use our website, for what purposes and how we use this data in order to better meet your expectations.
For any questions, please contact us at the following email address:dataprotection@naef.ch
Privacy policy
DATE OF THE LAST REVISION : 23/09/2020
1.
RESPONSIBILITY
Naef Holding S.A, Avenue Eugène-Pittard 14-16 1206 Genève, Suisse, is responsible for the personal data that you provide us with. The terms ‘Naef Prestige Knight Frank’, ‘us’ or ‘our’ that we use in this document refer to the company Naef Holding S.A. In accordance with applicable legislation regarding personal data protection, Naef Holding S.A. is responsible for the processing.
This privacy policy applies to the processing of your personal data that we collect via the website https://www.naef-prestige.ch/ (hereafter called the ‘website’).
2.
WHAT PERSONAL DATA DO WE COLLECT AND HOW?
2.1 What personal data?
We have two ways of collecting personal data:
- Data that you provide freely: name, surname, email address, postal address, phone number, as well as information regarding your assets, transactions, property profile…
- Data that we collect automatically when you use our website: personal data can also include unique digital usernames such as the IP address of your computer, as well as cookies.
Pixel Facebook :
This website uses the Facebook pixel from Facebook’s social network. When someone visits the website the Facebook pixel establishes a connection between the user’s browser and the Facebook server. This enables Facebook to associate the website visit with the user’s account. We would like to draw your attention to the fact that Naef Prestige Knight Frank is unaware of the content of the transferred data or of its use by Facebook.
2.2 How?
We collect your personal data when you contact us by email, phone, live chat, when you fill out a contact form on our website or by any other means.
3.
WHY IS THE DATA COLLECTED?
| Why do we use your personal data? | What is the legal base for processing your personal data? |
| Customer service: Fulfil your requests (information, visits, appointment requests…) | Implementation of a contract: To provide you with the requested service |
| Business relationship: Manage our business relationship | Implementation of a contract: To provide you with the requested service |
| Marketing and business communication:To send you marketing messages and business communications (news about our services, new real estate…) | Consent and/or our legitimate interest: to provide you with relevant content |
| Event: Manage your participation at events | Legitimate interest: organise the event |
| Quiz contests: Manage your participation to quiz contests | Implementation of the contract you entered into with us: acceptance of the rules of the quiz contest |
| Quality:Ensure quality monitoring and constant improvement of our products and services, namely by using technologies to analyse your data | Legitimate interest: improve our products and services |
| Improve customer experience: Ensure the monitoring of our activities for continuous improvement | Legitimate interest: measure the performance of our activity and improve our products and services |
| Personalisation (offline and online): Offer you personalised products and services | Consent and/or our legitimate interest: provide you with relevant offers |
| Legal reasons: We also disclose your personal data to third parties when required to by applicable law; in response to legal proceedings; when requested by a competent law enforcement authority; protect our rights, our private life, our security, our assets or the public; or to enforce agreement terms or our website terms | Legal obligations and legitimate interests |
4.
WHO CAN ACCESS YOUR PERSONAL DATA?
We could be required to share your personal data with other entities of the Naef Prestige Knight Frank group. We can also resort to providers and partners to process all or part of your data, within the necessary limit, to accomplish the tasks entrusted to them (for example to host our website)
By no means will data collected by Naef Prestige Knight Frank be transferred or sold to a third party.
Your personal data won’t be transferred or communicated to third parties unless necessary in order to achieve the objectives for which you transmitted them to us freely.
5.
FOR HOW LONG IS YOUR DATA RETAINED?
We retain your personal data until we no longer need it to accomplish the purpose for which it was initially intended, to answer your needs or to fulfil our legal obligations.
To establish the length of time for storing your data we rely on the following criteria:
- Time necessary to handle your request;
- Your interest for our commercial and marketing messages;
- Our legal or regulatory obligations;
- The need to keep a record of our interactions with you for the good management of our business relationship;
- If cookies are installed on your computer, we save your data only as long as is necessary to reach our objective;
After this period your personal data is deleted from our systems.
6.
WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF YOUR PERSONAL DATA AND HOW CAN YOU EXERCISE THEM?
Naef Prestige Knight Frank respects your right to privacy: it is essential that you maintain control of your personal data. You are entitled to the following rights:
- Access right: you can request a copy of your stored and treated personal information.
- Rectification right: you have the right to ask us to update and correct all incorrect personal data, or to update all incomplete personal data.
- Deletion/oblivion right: in certain cases, you can ask to delete personal information. This right can be limited due to our contractual and legal obligations.
- Data portability right: you have the right to receive your personal data that you provided to us, in a structured electronic format that is frequently used and to transfer it to another database.
- Commercial prospection opposition right: you can unsubscribe or refuse to receive our direct marketing messages. You just need to click on the ‘unsubscribe’ link that is in all our emails.
- Processing limitation right: You are entitled to request that we limit the processing of your data. We can save your personal data, but we cannot use or process it. This right applies in particular circumstances laid down in the General Data Protection Regulations.
Right to deactivate Cookies: You can deactivate cookies. Internet browsers are generally configured by default to accept cookies, however that can easily be modified in the settings of your browser.
7.
HOW TO CONTACT US?
If you have questions on how we treat your personal data, please contact us using one of the following options:
- Send an email to the following address: dataprotection@naef.ch
- Write to the following address: Naef Holding S.A, Avenue Eugène-Pittard 14-16 1206 Genève, Suisse
8.
WHO IS THE DPO (DATA PROTECTION OFFICER)?
The delegated Data Protection Officer for Naef Holding S.A is Christophe Bibollet, Director, member of the Executive Management.
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